FAQ's

Delivery

How long do I have to wait for my new games?

We try to get your game into your hands (or at least on your doorstep) within 2 to 3 working days in the UK. Order by 13th December 2024 to ensure a christmas delivery date.

My games still haven’t arrived!

Ah, boo! Delays do happen sometimes, all parcels are sent 48 hour delivery with Royal Mail. You can trace your parcel online or get in touch with your courier with the tracking info provided. If you’ve done this and are still having issues, Contact us now and we will get it sorted.

Cancelling or amending an order:

Our warehouse Elves are super speedy and usually dispatch your order within 2 hours of receiving it. For this reason please do check all of your details carefully when you place your order - as we can’t amend your address once it’s been dispatched.

How much is delivery?

Free delivery on all 48 hour working day delivery on orders.

Returns

I changed my mind!

If you’d like to return your order because you’ve changed your mind or made a mistake, you have 7 days from the time it arrives to request a returns form by contacting the customer service team.

You’ll then have another 7 days to return your unopened game for a refund. You will need to cover the return postage, and we can’t issue a refund for any non recorded returns that go missing! Please keep hold of your tracking information/proof of purchase in case you need to get in touch with us.

For full information on our returns policy - please check our terms and conditions.

Tell Us More

Questions, questions! We know it’s a pain filling out forms, but if you can put us in the know as much as possible, we can crack on with getting your issue sorted without having to bother you for more info.

We will only use the details you provide here to resolve your issue, and will never use it for marketing, or share with anyone else. For more information on how we use your data, check out our Privacy Policy